Όροι Χρήσης

Shipping Information


Domestic Shipping within Greece is carried out by Speedex at a flat rate of 5euros per order. Estimated delivery time is one working day after dispatch date. Estimated delivery times are provided as a guideline only and do not take into account possible delays caused by external factors or stock availability. Please be aware that we cannot deliver to post office boxes.


International Shipping  - We currently deliver only to Europe Delivery is carried out by Recorded/Signed Service. Estimated delivery time is one (1) to five (5) working days after dispatch date. Estimated delivery times are provided as a guideline only and do not take into account possible delays caused by external factors or stock availability. Please be aware that we cannot deliver to post office boxes.


Delivery Information


We aim to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest possible time.  Our delivery service within Greece is carried out by SpeedEx.  The cost of delivery is calculated at the time of the order and is clearly stated on your billing information summary.


Estimated delivery times are to be used as a guide only and commence from the dispatch date. We are not responsible for any delay caused by relevant custom authorities.


We insure each purchase during the time it is in transit until it is delivered to you. All orders require signature upon delivery, at which point responsibility for the products passes to you. If you have specified a recipient other than yourself, then their signature serves as evidence of fulfilment of the delivery and likewise transfers of the responsibility.


Please check the package is not damaged before signing.


Taxes & Duties


Delivery within the E.U. is not subject to duties or additional taxes. However, if you are a customer from a non-E.U. country, you might be asked to pay further duties at customs’ control. Cross-border deliveries are subject to possible inspection by the relevant custom authorities.


We have no control over possible additional charges or inspections.


Pricing Policy

The prices of the prodcts presented in Chicaboo.gr are in Euros and the VAT of 24% is included.  The shop has the right to change the prices anytime and without any previous notice



Returns


We guarantee to refund any item you are not completely happy with when you return it to us in its original condition within 14 days of receipt. Refunds will be credited to your original method of payment. In case the original payment method was “Cash on Delivery” a bank account should be provided in order for the refund to be possible. Unfortunately, we cannot provide refunds for pre-orders and it is not possible to exchange an item for a different one.


In order to return your order you have to complete the return form found on our website, where you will obtain an RMA number please add this to the return form enclosed in the parcel.
For hygiene reasons, we cannot offer refunds for pierced jewellery or swimwear if the hygiene seal has been removed, unless they are of unsatisfactory quality or unfit for purpose. Underwear is returnable as long as unworn and with all the barcode tags.


This may not apply if there is a fault with your item. Please note that we cannot offer refunds for customized products.


All items must be returned with all of the barcode tags intact. Your items should be in their original packaging. Any shoes returned must not be worn, and must be returned in their original box.


All returns must be made by post.


The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility.


In case you are not completely happy with your look purchase, you can return the entire look and we will refund the amount paid following the procedure described in the returns section. If the look doesn't "fit" you can always ask for a different size by sending an email to customer service department. Please note that Chicaboo doesn't cover any additional shipping expenses.



Faulty Item


If the item you received is faulty, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 14 days from receipt of the faulty item to return it to us.



I received the wrong item


If the item you received is not what you originally ordered, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.



Exchanges


We gladly accept exchanges within 14 days of receipt free of charge. However, we can only exchange non-faulty items that are in their original condition, have not been worn, altered or washed, with all tags attached. The merchandise must be returned in one mailing package. We reserve the right to refuse multiple returns at different times from one order.


Please be aware that we can only exchange an item for the same article in a different size. Please contact our customer care team at info@chicaboo.eu in order to reserve the article in the size required. Unfortunately, it is not possible to exchange an item for a different one. The new size will be dispatched as soon as we have received the article that is to be exchanged.


Please note that we can only accept exchanges from the same country the original shipment was made from.



Cancellations


Unfortunately we are unable to cancel orders once payment has been made. However, you can return the parcel to us should you wish, and a full refund will be given.



Registration


To use some of the services or features made available to you on this Site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address info@chicaboo.eu We may also change registration requirements from time to time.


The account password you provide should be unique and kept secure, and you must notify Chicaboo immediately of any breach of security or unauthorized use of your account.


Please refer to our Privacy Policy for information about how we use your data.




Orders


All orders are subject to acceptance and availability. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order. Once you have placed an order you will receive an order confirmation e-mail acknowledging receipt of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it and are processing it.


We reserve the right not to accept your order in the event that the items ordered are out of stock or do not satisfy our quality control standards and are withdrawn by us.


To add an item to your shopping bag that is available in different sizes (for example, a pair of shoes), please select your size first. Then, click "add to shopping bag". A "mini basket" will appear, giving you an overview of all the items that you have placed in your shopping bag. When placing an order for a custom product, take into consideration that such products cannot be returned.


To complete your order, click on the “shopping bag” link at the top of the page to continue.


 


Wish list


The wish list is a great opportunity to keep a list of your favourite items and to track the availability of your personal must-haves.


It just takes one click to place an item from your wish list in your shopping bag.